Formal service complaint letter from customer

Last Updated on April 24, 2022

Service complaint letters are written by customers to the company mentioning their complaints about the product/service. The letter has to be professional and should be written precisely. It should contain the actual facts and explain the problem clearly for the company to take action.

To
_______

From
______

Subject: Formal Complaint Letter for Laptop.

Respected Sir,

I am ______ from ________( mention your name and city). I wish to raise a complaint about the laptop (model no:2534) that I purchased on ____ (date and location of the purchase).

This is to inform that the product I purchased from you was a defective one, and the system keeps on restarting. I would like to take it to your attention that I tried to resolve this problem with your customer service executive whom

I contacted a week back. But I was told that nothing could be done about the issue and it believe it is an unfair response from your end.

I am dissatisfied with your service and want the problem resolved or the product replaced, as the laptop is still in its warranty period.

I expect to hear from you sooner to resolve the problem at the earliest. I have enclosed copies of my receipt of purchase, warranty card details and previous service receipt. You can contact me at __________. Hoping to have a quick and positive reply from you.

Sincerely,
_______________